Shipping & Returns Policy

BILLING POLICIES

Payment Options

We (Serumique) accept payments via the following modes:

  • Domestic & International credit or debit cards that are part of the Visa, Mastercard, Rupay and American Express network
  • Unified Payment Interface (UPI) such as Google Pay
  • Payment Wallets such as Paytm
  • Net-banking from select banks (the full list is available at the time of payment, prior to completing the transaction)
  • Cash on Delivery (COD) collected by our logistics partner at the time of delivery.

Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number while making the payment. The transaction will appear on your credit card statement or bank statement as a payment to Scinuvo Consumer Products LLP / Razorpay.  

Pricing Policy

The product prices listed are current and updated. However, the prices are subject to change from time to time without prior notice. All orders on this website are processed in Indian Rupees (INR) and the prices are inclusive of all taxes. Our products are liable for GST in India. All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of order placement. 

Payment Security

Any information you enter when transacting on this website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. 

International Billing

We accept payment in international currency through Paypal and International Debit/Credit Card. 

SHIPPING POLICY

Shipping Processing Time

Orders are processed within 2-3 business days. Orders are not shipped on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or message.  

We at Serumique take extreme care in putting together your order and to hand over to our delivery partners. We regret we cannot be held responsible for delays due to courier company issues, any unforeseen customs delays, natural calamities, natural disasters, issues out of our control, local or international customs, taxes or additional fees your country may levy. If you need help tracking your order you can check it in the profile section on Serumique’s website or reach out to us at +91 91371 98580 or use the live chat option on our website.

Shipping Charges

We offer free shipping throughout India. Please note that international shipping will vary depending on the place of delivery. Please contact us at info@serumique.com for more details.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email & WhatsApp message once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.  

International Shipping Policy
  1. We take 10 - 15 business days for international deliveries. However, on rare occasions, particularly during festive seasons, there might be a slight extension in the delivery timeline. Additionally, external factors or natural calamities may also cause a delay. 
  2. Shipping charges are applicable and may vary due to location, size, type, product, or package. 
  3. Please note international deliveries may be subject to the CUSTOM DUTIES that the customer will have to pay for receiving the package. We only charge shipping fees and DO NOT COVER FOR CUSTOMS DUTY CHARGE / IMPORT DUTY / OTHER APPLICABLE GOVERNMENT TAXES ON ARRIVAL IN THE DESTINATION COUNTRY).
  4. Please note that in the case of international shipments, the customs authorities in some countries may open our packages for inspection. 
  5. Orders once dispatched from our warehouse, cannot be cancelled under any circumstances.

RETURN POLICY

There can be subtle differences in colour, scent and texture due to the seasonality of harvesting natural ingredients. Each complexion and skin concern are unique and special and returns/exchanges for reasons of general dissatisfaction or for reasons of pre-existing skin conditions cannot be offered. We replace any damaged or defective items and will fully refund your original purchase price. Kindly send us a detailed email with the reason for return/exchange within seven days of delivery and we will honour your refund immediately. Refunds/returns will not be made following seven days of delivery.

Please reach out to us at +91 91371 98580 or on the live chat on our website for advice on your skin concerns and our skin experts will be happy to help you discover your best skin.

International Return

We do not offer product Exchange or Return on orders shipped internationally. In the unlikely event that any product you have received is in a damaged condition or defective, please reach out to us at info@serumique.com within 48 hours of receiving the order. Our representative will guide you on this matter.